Trust and safety
How Adjeva keeps work accountable
Plain English, no hidden rules. This page explains what we verify, what we protect and what happens when something goes wrong.
Standards
Our standards, explained simply
Identity verification
Every applicant confirms their identity, phone number, email address and payment account before certification. Documents are stored privately and are never shown on public profiles.
Certification standards
Certification requires conference attendance, completed training, passed assessments and a documented review by trained staff. It expires and must be renewed.
Data protection
Public profile information, private identity records, payment information and internal verification notes are stored separately with different access rules.
Secure payments
Client work uses protected milestone payments. Funds move through clear statuses and are released only after the client approves the work.
Provider accountability
Providers are measured on completion, punctuality, response time, cancellations, disputes and quality reviews — never on an automated integrity score.
Supervisor accountability
Supervisors coordinate work and quality checks, but cannot access identity documents freely, control client funds, or remove providers without documentation.
Incident reporting
Anyone can report a concern inside the platform. Reports are recorded, assigned and reviewed by trained staff.
Dispute resolution
Disputes pause payment release. Both sides submit evidence, and a documented human decision closes the case.
Appeals
Providers and clients may appeal a decision once. Appeals are reviewed by someone who was not part of the original decision.
Certification suspension
Certification can be suspended during a serious investigation. Suspended providers are removed from public listings until the review is complete.
Customer responsibilities
Describe the work honestly, verify your email, phone and payment method, communicate inside the platform, and review completion evidence promptly.
Provider responsibilities
Keep your word, arrive on time, communicate in professional English, protect client information, and report mistakes honestly.
Supervisor responsibilities
Document delays and incidents, run quality checks, keep clients informed, and escalate serious matters instead of resolving them alone.
Fraud prevention
Automated checks may flag duplicate accounts, unusual logins, suspicious uploads, manipulated reviews and payment anomalies. Any punitive action requires human review.
Privacy
You may request an export or deletion of your personal data. Document-retention periods are documented, and access to sensitive documents is logged every time.
Never public
Information Adjeva never publishes
These records are private and are visible only to authorised staff, with every access logged.